FAQ

Contact

We'd love to hear from you! Please email us at smile@picassojasper.com We'll return your email within 48 hrs!

Sizing

Each style runs a bit differently. We've listed sizing details within most item descriptions. If you still have a question- send us an email! Include a link to the style you are interested in, along with your sizing details (i.e. "I'm usually a Med." or "I like things more fitted/less fitted") We will help you find the perfect fit! smile@picassojasper.com

Shipping

Free shipping in the USA on all orders! That's right! Free Domestic Shipping Err Day! Orders typically ship within 2-4 days. You will be emailed tracking when order ships. 

We ship worldwide! YAY! $10. Flat rate International Shipping. Please be patient-- we know international shipping can take a little longer, allow for 14-20 days, although it is often faster..... and sometimes longer. International shipping times are out of our control-- but the wait is worth it:). Customers are responsible for any import duty, taxes or VAT or any other import fees associated with importing packages from the USA.

Gift

AWE! How sweet of you! If you are giving/sending PJ as a gift-- let us know! Want to include a special note? Send us an email or include instructions in the "note" section at checkout. 

Returns, Refunds & Exchanges

All purchases must be returned in their original condition (unworn with original tags attached) within 14 days for a full refund or exchange. We promise to make the process as easy as possible. 

If you wish to return an item, please email us at smile@picassojasper.com & include the reason for your return & tracking number. If the return is due to an error on our part or an exchange, return shipping is on us! We will email you a return label with instructions. 

Additional non-returnable items:

  • Gift cards
  • Final Sale Items
  • Custom Orders  
To return your product, please mail to:
Picasso Jasper
Attn: Returns
453 Columbia Road, 2nd Floor
Hanover, MA USA 02339
 
Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 

If items are eligible, the refund, store credit or exchange will be processed, and a credit will be applied to your credit card or original method of payment, within 4-7 days.  If you have questions or to check the status of the return, please contact us at smile@picassojasper.com.

Custom Orders

YES! We can customize our apparel for you! We specialize in soft fabrics and versatile pieces-- which also happen to make the perfect gift! We can personalize most of our styles by adding a name, logo or unique design to celebrate your occasion or event. We will work with you to design a great item for your bridal party, running club, cheerleading, dance, soccer team or whatever the occasion. We also specialize in private branding for your yoga studio, fitness facility or spa. If your event is coed, we can coordinate companion styles for women, men & children. Email smile@picassojasper.com to inquire about custom orders.

Wholesale

We are looking for amazing partners! If you are interested in carrying Picasso Jasper in your boutique, yoga studio, spa or fitness facility-please email is at smile@picassojasper.com & include the name & location of your store. 

Press, Marketing, Bloggers & Social Media Contact

If you are interested in featuring or partnering with us- we'd love to chat! Send us the details! smile@picassojasper.com